Start Your Airport Pickup With Clear Instructions
These Costa Rica airport pickup instructions explain what to do after landing at Guanacaste Airport (LIR) or Juan Santamaría Airport (SJO), where to meet your private driver, and how our team coordinates your arrival.
Guanacaste Viajes & Tours sends your reservation details by email and uses WhatsApp to reconfirm the service before pickup. Keep your phone available after landing and remain in the official arrivals area until you meet the assigned driver.
Where to Meet Your Driver at LIR and SJO
Complete immigration, collect your baggage and pass through customs before going to the public arrivals area. Then follow the instructions for your arrival airport.
Guanacaste Airport Pickup
After customs, exit the terminal and remain in the official arrivals area. Your driver will wait outside near the minimarket meeting area with a sign displaying the lead passenger’s name.
- Look for the passenger-name sign.
- Identify the burgundy Guanacaste Viajes company polo shirt.
- Confirm your name and final destination with the driver.
- Contact our team before moving away from the meeting area.
Juan Santamaría Airport Pickup
After customs, proceed to the public arrivals exit and follow the exact meeting instructions included in your reservation confirmation. The driver will display your passenger name in the designated meeting area.
- Check email and WhatsApp for the latest meeting details.
- Stay close to the agreed public arrivals meeting point.
- Confirm the driver, vehicle and destination before boarding.
- Contact our team before accepting help from another transportation provider.
What Happens After Your Flight Lands
Processing time can vary by flight and airport, but the arrival sequence remains simple. Complete each step before going to the driver meeting area.
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1
Complete Immigration
Present your travel documents and complete the airport entry process.
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2
Collect Your Luggage
Retrieve checked bags, strollers and any oversized travel equipment.
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3
Pass Through Customs
Finish customs before leaving the restricted terminal area.
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4
Meet Your Driver
Go to the public arrivals area and look for the sign displaying your name.
Information to Confirm Before Arrival
Accurate reservation details help us coordinate the correct vehicle and prepare for your passengers, luggage and special requests. Review the following information before traveling.
- Airline, flight number and scheduled arrival time.
- Arrival airport: Guanacaste Airport (LIR) or Juan Santamaría Airport (SJO).
- Hotel, villa, condominium or complete destination address.
- Total number of adults and children traveling.
- Number of checked suitcases, carry-ons and oversized items.
- Infant seat, toddler seat or booster requirements.
- A working email address and WhatsApp number.
What should you do if you do not see your driver?
Remain in the official arrivals or pickup area, check your email and WhatsApp messages, and contact Guanacaste Viajes & Tours. Do not leave the agreed meeting point or accept an unsolicited ride while our team confirms the driver’s location.
Flight Changes, Luggage and Special Requests
Send important changes before arrival whenever possible. This helps us maintain clear communication and assign a vehicle with suitable passenger and luggage capacity.
Flight Delays or Changes
We follow the flight number included in the reservation. Send the new itinerary if the airline changes your flight number, airport or arrival date.
Luggage and Large Items
Report suitcases, strollers, wheelchairs, surfboards, golf bags and other oversized items so we can select an appropriate vehicle.
Child Seats
Infant seats, toddler seats and boosters are available by request. Include the number of seats and each child’s age when making the reservation.
Simple Pickup Guidelines
Recommended Steps
- Keep your phone connected after landing.
- Check email and WhatsApp before exiting the terminal.
- Remain in the official public arrivals area.
- Confirm the driver, vehicle and final destination.
- Contact our team whenever an instruction is unclear.
What to Avoid
- Do not leave the agreed meeting point to search elsewhere.
- Do not board a vehicle without confirming your reservation.
- Do not accept unsolicited transportation offers.
- Do not change flights without sending the updated details.
- Do not continue waiting silently when you need assistance.
Planning Your Return to the Airport
Your airport departure pickup is confirmed separately from the arrival service. Review the hotel or accommodation pickup point, departure airport, passenger count and scheduled collection time.
Allow enough time for the road transfer, airline check-in and airport security. Traffic and travel time vary by destination, so follow the departure time listed in your transportation confirmation.
You can also review our private transfer fleet and cancellation and refund policy before completing your reservation.
Costa Rica Airport Pickup FAQ
Review the most common questions about meeting a private driver after arriving at LIR or SJO.
Where do I meet my driver at Guanacaste Airport (LIR)?
After immigration, baggage claim and customs, exit the terminal and remain in the official arrivals area. Look for your passenger-name sign near the minimarket meeting area.
Where do I meet my driver at Juan Santamaría Airport (SJO)?
Exit customs toward the public arrivals area and follow the meeting instructions included in your reservation confirmation. The driver will display a sign with your name.
How will I receive my driver’s information?
We send the driver’s name, vehicle color and license plate by email. Our team also uses WhatsApp to reconfirm transportation services before pickup.
Will the driver know if my flight is delayed?
We follow the flight information supplied with the reservation. Send an update when the airline changes the flight number, itinerary, airport or travel date.
Can I request child seats or space for oversized luggage?
Yes. Include child-seat requirements, suitcase count and oversized items when booking so the appropriate equipment and vehicle can be arranged.
What should I do if I cannot find my driver?
Stay in the official meeting area, check email and WhatsApp, and contact our transportation team. We will confirm the driver’s exact location.
Ready to Arrange Your Costa Rica Airport Pickup?
Send your flight number, arrival airport, destination, passenger count and luggage details to request a private transportation quote.